Return and Refund Policy
1. Return period
You have 30 days after receiving your order to make a return.
2. Return conditions
To be eligible for return, the product must:
- Be in its original condition, unused and unworn.
- Be returned with its original packaging and labels.
- Not be a personalized or promotional item.
3. Return procedure
Step 1: Send an email to info@zaltis-paris.fr with your order number and the reason for the return.
Step 2: Ship the package with a tracking service (return costs are your responsibility).
Step 3: Upon receipt, we check the product within 5 working days and proceed with the refund or exchange.
4. Refunds
Once the return is validated, the refund will be made within 7 to 10 working days .
Reimbursement methods:
- Bank card (Visa, Mastercard, etc.)
- PayPal
Note: Initial delivery charges are non-refundable unless we made an error.
5. Exchanges
If you would like an exchange, please contact us to check the availability of the new item.
6. Non-refundable items
The following items are not eligible for return:
- Products on promotion or sale.
- Personalized items.
- Hygiene or cosmetic products (if opened).
7. Defective Product or Delivery Error
If you receive a damaged or incorrect product, please send us photos within 48 hours to info@zaltis-paris.fr .
Contact
📩 Email: info@zaltis-paris.fr
🌍 Website: www.zaltis-paris.fr